AI Agent for Restaurant Table Reservation

Project Overview

We built an AI-powered WhatsApp reservation assistant that helps customers book a table at the restaurant without calling or waiting for a human reply.

Customers simply send a message on WhatsApp, and the AI agent handles the full conversation — from greeting to confirming the booking.

What the AI Agent Can Do

1. Natural Chat on WhatsApp

• Customer messages like:

  • “Tonight 8PM 4 jon er table lagbe”

  • “Do you have any table for 2 tomorrow?”

• The AI understands:

  • Date & time

  • Number of guests

  • Any special notes (birthday, anniversary, etc.)

2. Availability Check & Time Suggestions

• The agent checks available slots from:

  • Google Sheets / Restaurant booking sheet / Database.

• If the requested time is available:

  • Confirms the booking instantly.

• If not available:

  • Suggests alternative times (e.g. “7:30 PM or 9:00 PM available, which one do you prefer?”).

3. Booking Confirmation & Record Saving
Once the customer agrees, the workflow:

• Saves the reservation details:

  • Name

  • Phone number (from WhatsApp)

  • Date & time

  • Number of guests

  • Notes (if any)

• Stores it in Google Sheets / internal system.

• Sends a WhatsApp confirmation message, for example:

  “Your table is booked for 4 people at 8:00 PM tonight. Thank you!”

Optionally, it can also:

• Send an email notification to the restaurant manager.

• Add the booking to a calendar (Google Calendar, etc.).

4. FAQ & Basic Info Automation

The same AI agent can also answer common questions like:

• Restaurant location & Google Maps link

• Opening & closing time

• Menu link

• Special offers

• Parking or family seating info

So staff don’t have to reply manually to every basic query.

Impact for the Restaurant

• Customers can book anytime (24/7) using WhatsApp.

• No missed calls or unread messages during busy hours.

• Faster and more professional experience for guests.

• Staff get a clean list of daily reservations without doing any manual entry.

• Overall, the restaurant saves time and provides a smoother reservation process.